significant impact
Calling customers: why the service is widespread
Today, every organization that keeps up to date is trying to increase the productivity of employees and the company as a whole, if its specialization is the sale of services or goods. In particular, we are talking about call center operators, because they have to make many calls every day. However, if the company’s work is not optimized enough, problems may arise. So it is not surprising that now such a service as automatic dialing is actively used, since it is deservedly considered an indispensable option for many companies. The most important goal of such a service is to significantly reduce the time spent on calls. Continue reading
Manipulation and deception: how not to fall into the trap of a simpleton hunter
The Mann, Ivanov and Ferber Publishing House has published the book The Hunt for the Simpleton. The economics of manipulation and deception. ” The authors are two Nobel laureates in economics, identity economics researcher George Akerlof and Yale professor Robert Schiller.
The market economy has become a favorable environment for misleading consumers. There are so many “hunters” in the world who are inventive and smart that each of us throughout our lives at least once, but will fall into their bait. It is unlikely that the book will help to completely protect readers from this, but the authors gave examples to recognize seller fraud or dangerous schemes in the economy. Continue reading
